Delicious teas and infusions created and sourced by accredited tea experts...then shipped worldwide!

TERMS AND CONDITIONS

This page (together with the documents it refers to) outlines the terms and conditions on which we grant you access to and use of our website www.debonairteas.co.uk and the terms and conditions under which we supply any of the products (Products) listed on www.debonairtea.co.uk to you. Please read these terms and conditions carefully before continuing to use Our Site or ordering any Products from Our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. The terms and conditions do not affect your statutory rights as a consumer. We reserve the right to amend these terms and conditions at any time.

USE OF OUR SITE

By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.

ABOUT DEBONAIR TEA COMPANY LTD

www.debonairtea.co.uk ("Our Site") is operated by Debonair Tea Company Limited ("we," "us" or "Debonair Tea"). We are registered in England and Wales under company number 09015888 and our main trading address and registered office is 10 Castle Crescent, Hythe, Kent. CT21 4QZ. Our previous registered office was at 9 Sion Passage, Ramsgate, Kent. CT11 9HQ.

ONLINE ORDERING

Our products are sold subject to their product description and any supporting information. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

DELIVERY INFORMATION

Your order will be delivered to the address you specify so it is imperative that this address is accurate. Standard orders are dispatched within 24 hours and should arrive within three working days. Special delivery can be arranged by contacting us directly.

We cannot accept any liability for any loss or damage to the goods once they have been delivered.

Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason there is a problem with your order we will notify you of the delay and provide you with new timeframe as soon as possible.

After much demand we now ship worldwide. Delivery costs are as follows:

UK-wide Deliveries:

£0 - £30.00 = £3.50

£30.01 - £49.99 = £5.50

£50.00 and over = FREE!

Europe-wide:

£0.00 - £12.50  =  £5.60

£12.51 - £50.00 = £6.90

£50.00 and over = £8.30

Rest of the World:

£0.00 - £12.50 = £7.50

£12.51 - £35.00 = £10.40

£35.01 and over = £12.90

FREE LOCAL DELIVERY

Free delivery is offered around the East Kent coast, within the postcode area of CT7-CT21. Simply enter "Local Delivery" as a discount code upon checkout.

PAYMENT

Debonair Tea Company takes secure payment for goods via Shopify Payments or Paypal at the time of your order.

PayPal enables individuals and businesses to send and receive electronic money online. You can use the Service to make single or "one-off" payments or you can open an account with Paypal that will allow you to make regular payments.

Full information on Paypal's Key Payment and Service Information can be found at Paypal.com

AVAILABILITY

We will inform you by email if products you have ordered are not available as soon as possible.  If for any reason beyond our control we are unable to supply any products then you will be offered a full refund or, if available and acceptable to you, substitute items of equivalent price.

All of our products comply with appropriate safety and trading standards regulations. If a product is recalled for any reason, you will be contacted directly.

RETURNS AND REFUNDS

If you are unhappy with your purchase or our service, please contact us by telephone on 01303 238093 or by email at info@debonairtea.co.uk.

You are entitled to cancel your order with us within seven days of the receipt of your goods in exchange for a full refund. All items must be returned in unused condition, in their original packaging. Please send all returns to: Debonair Tea Company Ltd, 10 Castle Crescent, Hythe, Kent. CT21 4QZ.

In the event of cancellation where there is no fault with the product, items must be returned at the cost of the customer. If the item is deemed damaged, the delivery charge will be refunded by Debonair Tea Company. We cannot accept liability for goods lost in the post.

CUSTOMER CARE

Debonair Tea Company is committed to total customer satisfaction. We will always work to ensure that your experience of Debonair Tea Company is positive and welcome any customer feedback regarding our products and services.

GENERAL PRIVACY POLICY

The Debonair Tea Company is committed to protecting your privacy. We will never share, sell, or rent individual personal information with anyone for any reason without your consent.

PRIVACY POLICY AND SUBSCRIBING TO OUR MAILING LIST

The email address you provide will not be disclosed to any third party but will be added to our mailing list for promotional information and updates. We may collect management information on our email campaigns, such as whether you have read an email sent by us, when and how many times. This information will only be used to improve our content and services. You may unsubscribe from our mailing list at any time.

COOKIES

This website uses "cookies", which are text files placed on your computer, to help us analyze how users use the site. The information these tools record is anonymous and cannot be used to identify individuals. We use "cookies" to help us to analyse usage of the website so that we can continually work to add new features and improve users' experience of it. We do not transfer this information to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser without it limiting your access to any features of this website.

All material on this website is protected under international copyright laws and can not be copied, reproduced or redistributed in whole or in part without our prior written consent. All material and content contained on the Website is for your personal non-commercial use only.

We strictly prohibit the reproduction, modification, distribution or incorporation into any other work of any or all of the material available on the Website except in the following conditons where you may: Copy, print or download extracts of material from the Website for the sole purpose of using the Website in good faith for domestic purposes; or Copy, print or download extracts of material from the Website for the sole purpose of sending to individual third parties for their personal information provided that no commercial advantage or benefit is sought from so doing, and that you acknowledge us as the source of the material and that they must comply with the Conditions.

In using this Website you agree to be bound by these Conditions. You will be responsible for any breach of these Conditions and will reimburse us for any loss caused as a result of your misuse.

Links from this website are provided for information and convenience only and we have no control over and cannot therefore accept responsibility or liability for the content of any linked third party website. We do not endorse any linked website.

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